Customer Support Jobs in Policybazaar Gurgaon

Policybazaar Gurgaon is Hiring For Customer Support Job Role in its Gurugram office.

Experience:- Fresher to 5 Years Experience Candidate can apply for this job.

Salary Range:- 2.5 Lakh to 3.5 Lakh

Job Location:- Plot No. 119, Sector-44, Gurugram, Haryana – 122001

About Policybazaar:-

Policybazaar is a well-known Indian company that helps people compare and buy different types of insurance online. It was started in the year 2008 by Yashish Dahiya, Alok Bansal, and Avaneesh Nirjar. The idea behind starting Policybazaar was to make it easy for people to understand and choose the right insurance plans without any confusion or pressure from agents.

Policybazaar works as a platform where users can compare various insurance products like health insurance, car insurance, life insurance, travel insurance, and more. It shows plans from many insurance companies in one place, so people can see the prices, features, and benefits of each plan. This helps them make a smart decision based on their needs and budget.

The company also provides strong customer service to help users with their queries and claims. In fact, many professionals looking for customer support jobs in Gurgaon find opportunities at Policybazaar, as it has a large customer care team. With its growing operations, there are increasing openings for customer support jobs in Gurgaon, making it a good choice for job seekers in this field. You can use Policybazaar through its website or mobile app, which are both simple to use. Over the years, it has become one of the most trusted and popular insurance marketplaces in India, helping millions of people find the right insurance easily.

What is Customer Support Job Role:-

A customer support job means helping people when they have questions or problems with a product or service. You help customers by talking to them online, through chat, email, or phone. You listen carefully to their problem and try to give a clear answer or solution. You also give information about products if they ask. Your job is to make customers feel happy and satisfied. Being patient and kind is very important in this work.

Job Role of Customer Support in Policybazaar Company:-

• Giving full and easy-to-understand information about the product to the customer, so they know what it is, how it works, and how it can help them.
• Helping customers by listening to their problems or questions about the product or service and doing your best to solve those issues quickly and clearly.
• Creating simple and clear customer service rules or steps that the team can follow to make sure every customer is helped in the right way.
• Writing down and saving important details about each customer, like their name, contact number, problems they faced, and how those problems were solved.
• Talking to people who might be interested in the product or service in a friendly and smart way, so they understand its value and choose to buy or use it.
• Keeping proper records of all the customers in an organized way, so their information can be easily found whenever needed.
• Regularly checking, updating, and keeping customer information correct and up to date, so there are no mistakes or confusion later.
• Giving customers the best answers and solutions to their questions, making sure they feel satisfied and supported after contacting customer service.
• Collecting feedback and useful information from customers about the products or services and using it to make reports that help improve the company’s work.

Education Qualification Required For this job role:- Undergraduate / Graduate Both can Apply.

Skills Required For this Job Role:- Good English Communication Skills, Fluent English, Solving Queries, Customer Handling.

Benefits:-  Salary + Incentive + Health Insurance + Overtime. You will have to Solve customer queries and pitch them right product according to there need, if that gets converted into sale then you are eligible for incentive.

Interview Mode:- Interview will be conducted online, once your resume gets shortlisted then your interview process will be started.

Policybazaar Customer Support Job Apply Link